Click here and subscribe to receive 10% off your first order

Policies

At Ava Jewels (AJ), we are dedicated to offering quality and personalised service. As an artist and sole trader creating unique high quality jewels, adorning you is my joy and honour. Here's a few guidelines for our relationship together...

Production times

 

All handmade jewellery is made to order in my Gold Coast studio and in most cases will take 7-10 days to produce from the date of order. Postage time is additional to this production time. Please note that selecting the Express Post option does not express the production process of handmade jewels.

In stock, manufactured jewellery, in most cases will be sent within 48hrs.

Packaging

 plastic free packagingplastic free packagingplastic free packaging

At Ava Jewels, sustainable and plastic free packaging is important to us. Repurposed packaging may also be utilised for your order. Jewels are packed in all natural cotton keepsake bags. In an effort to reduce packaging, where possible multiple jewels from a single transaction will be packaged in one keepsake bag. If you require multiple bags for gift purposes, please mention this in the notes of your order.

Shipping

All orders ship from Australia. International postage to all countries is available and shipping costs are calculated at checkout. If you require a registered post option with insurance or signature on delivery, please contact me directly to arrange.

Domestic orders have the choice of either Standard Tracked Parcel ($10) or Express Post Parcel ($12). Shipping times vary depending on location and in some cases Australia Post can not guarantee overnight delivery for Express Post parcels. Please check estimated delivery times directly with Australia Post https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

Getting your jewels to you on time for special occasions is important to me. If you have a significant date that your order needs to be received by please do contact me directly. With special delivery requests it is appreciated that the Express Post option is chosen.

Warranty, Refunds & Returns

Handmade Jewellery: All sales are final. Any breakages that occur in the first 6-mnths that are of no fault of the owner will be repaired under warranty. Contact must be made with Ava Jewels within that 6-mnth time frame for warranty repairs to be honoured. In almost every case, handmade jewels break due to wear and tear rather than fault. With this in mind it is appreciated that return shipping for warranty repairs will be shared between customer and AJ.

Handmade jewellery repairs after 6-mnths from purchase can be made for a fee and is assessed on a case by case basis. Contact AJ for a repair quote. For incorrect size choices, alterations can be made for a fee. Return shipping to Ava Jewels for repairs or resizing will be at the cost of the customer. Please contact us at hello@avajewels.com.au to discuss repairs.

All other Jewellery: All sales are final. Incorrect size choice can be exchanged provided the jewellery has not been worn. All shipping costs are to be covered by the customer. Faulty jewellery will be exchanged.

Events: We look forward to holding space for every single person that has booked an event with us. Cancellations made more than two weeks before an event date will be fully refundable. Because events are often limited in numbers, catered, incur venue costs per head, sell out and/or require material allocation and prep, refunds can not be issued for cancellations within 2 weeks of event date or no-shows. Of course, we understand that no one books an event with the intention of cancelling, and so if it is completely out of your control to attend please contact us on 0405 162 318 or hello@avajewels.com.au and we can take an individual case in to consideration. Contact made via social media messaging apps do not qualify for this consideration due to their unreliability and irregular monitoring.

  

If you require further information or have any questions what so ever, please reach out via the contact form below. Messages sent from the website are received directly to my inbox and will be responded too within 24hrs. I look forward to connecting. 

Many Blessings,

Emma